The customers’ and guides’ safety is our number 1 priority. That is why we have a contingency plan to implement all necessary safety measures in the case of a new outbreak of COVID-19 or a new pandemic.
Protective masks
The guides will be wearing a protective mask while explaining the sites.
Hydro-alcoholic gel will be available at request from the tour guide and chauffeur.
Limited number of participants on group tours
In the case of a scheduled group tour, the number of participants will be reduced.
Physical distance will be encouraged whenever possible.
Avoid paper use
There is no need to print out your tour confirmation. Just give your name to the guide as they will have a list with all the reservations.
There will be no paper material handed out at the meeting point.
Van and chauffeur measures for chauffeured tours
The vans on chauffeured tours are thoroughly cleaned and disinfected before each tour.
The chauffeur will be wearing a protective mask at all times inside the vehicle.
Daily check-ins
We will be daily check-ins before each tour to ensure that the guides and chauffeurs are healthy and with no symptoms.
If you or someone in your group are experiencing any symptom related to COVID-19, please let us know as soon as you can.
Flexible cancellation policy
We offer a very flexible cancellation policy with full refunds on both our private and scheduled group tours. You can see all the details on our Terms and Conditions.
You can find more information about other measures implemented by Runner Bean Tours on the Spanish Government recommended safety measures here:
https://www.mincotur.gob.es/en-us/covid-19/GuidelinesRecommendations/Tour_guides.pdf
These measures follow the guidelines and recommendations for reducing the spread of the SARS-CoV-2 coronavirus, obtained from the document prepared by the Committee of Technicians established by ICTE in collaboration with CEFAPIT (Spanish Confederation of Tour Guides Federations and Associations), and agreed with the Spanish Association of Labor Prevention Services (AESPLA), PRLInnovacion, and with the CCOO and UGT unions. Coordinated by the Secretary of State for Tourism, the Autonomous Communities and the FEMP.
